Privacy Policy

Who we are

JNB Publishing Limited trading as Treacle Factory and hence-forth referred to as ‘Treacle Factory‘ is a limited company trading from a single office in Luton. Our postal address is: Treacle Factory, Unit 3 Imperial Court, Laporte Way, Luton, LU4 8FE. JNB Publishing Limited trading as Treacle Factory is a company registered in England and Wales with company number 05888382.

Our website address is: https:/treaclefactory.co.uk.
We can be contacted by telephone on 01582 416 171 or by email using info@treaclefactory.co.uk.

Treacle Factory is committed to providing an honest, clear and transparent service to everyone we interact with. We are committed to meeting all legal requirements for processing data, including those set out in the General Data Protection Regulations (GDPR). Any data we collect is to assist with providing the services we offer and is never disclosed to any third parties. We encourage you to read this policy carefully and contact us with any questions or concerns about out privacy practices.

What information do we collect?

Typically, we collect the following information to assist with processing enquiries, quotes and orders: first name, last name, company name, job function, department, switchboard/ main telephone number, direct line, mobile number, fax number and email address. This information is collected over the telephone, via email or through form submissions on our website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use data for analytics and measurement to understand how our services are used. For example, we analyse data about your visits to our sites to do things like optimise product design. We use a variety of tools to do this, including Google Analytics. When you visit sites that use Google Analytics, Google and a Google Analytics customer (Treacle Factory) may link information about your activity from our site with activity from other sites. For example, tracking whether you browsed to our site directly, via a search engine or via another referring site.

How do we use personal information?

Personal information is used to contact you in relation to enquiries, quotes and orders relating to the products and services we offer. We may also contact you for feedback on our services and for general, relevant marketing communications.

What legal basis do we have for processing your personal data?

Processing personal data to send quotes, invoices, email and other documents relating to providing products and services is done so under the legal condition of ‘Contact’ as defined within the GDPR. From time to time we may process data relating to case studies, industry news, special events or special offers that are of genuine relevant interest to you under the legal condition of ‘Legitimate Interest’ as set out with the GDPR. Data processed as Legitimate Interest will be relevant to your business, industry and job function.

When do we share personal data?

Your data will not be shared with any third parties under any circumstances.

Where do we store and process personal data?

Data provided via forms on the website is stored on our secure servers situated in the UK. Any data provided by other direct means i.e. Telephone, Email, etc. is stored locally with secure off-site encrypted backup intended only for the restoration of data in an emergency. Processing of data takes place on site at our address listed above.

How do we secure personal data?

Data is stored securely in an encrypted database. Access to the data is restricted to authorised users and is protected by secure login credentials. We comply with ICO guidelines on storing and processing data at all times. Click Here to view our ICO certificate.

How long do we keep your personal data for?

We store data whilst you remain in contact with Treacle Factory; either as a customer or a prospective customer that engages with us on a regular basis. Paperwork containing personal information is shredded, electronic records are permanently deleted. This does not include any data we are obliged to keep for legal or security purposes.

Your rights in relation to personal data

Under the GDPR, you have the right to access and control your personal data. Should you wish to access the personal information we have on file for you, to correct, delete, remove, object or restrict this data, simply call or email us with your request.

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How to contact us?

If you have any questions or concerns about our privacy practices, your personal information, or if you wish to file a complaint, please get in contact via the following methods:

Our postal address is: Treacle Factory, Unit 3 Imperial Court, Laporte Way, Luton, LU4 8FE.
We can also be contacted by telephone on 01582 416 171 or by email using info@treaclefactory.co.uk.